BT is the largest telecommunications company in the United Kingdom, and its offers are among the most popular in the country.

Its telecoms offerings include internet, home phone, pay-TV, and mobile phone bundles, and it has a 160-year history. It also owns EE and Plusnet, two well-known telecoms firms that offer their broadband and mobile services.

When the telephone network was invented in the 1800s, BT was the first and only UK telecoms operator, but it was owned by the Post Office for a long time. From 1980, when the service was privatized and turned into a separate corporation, it was exclusively known as ‘British Telecom.’

It’s now one of the ‘Big Four’ phone and broadband providers (together with Sky, Virgin Media, and TalkTalk) that serves more than 90% of UK internet users. And, with roughly 10 million users, BT remains the biggest subscribed telecoms company.

Landline phone service from BT is available as a £5 add-on to its broadband plans. So, while adding a landline to your BT broadband subscription is simple, it does come at a fee.

Because the most popular and commonly available BT broadband services use the same copper phone cables as your landline to connect to your home, it’s simple to add when choosing your internet plan.

However, if your only broadband alternatives are BT Unlimited, BT Fibre Essential, BT Fibre 1, or BT Fibre 2, you’ll have to pay line rental regardless of whether you want a landline or not.

So, if you’re looking for a broadband deal without a landline, take a look at our broadband without a landline guide.

BT isn’t a “cheap” broadband provider; its costs are a little more than others. However, it makes up for it with a slew of premium, dependable services that lesser providers simply can’t match.

If you pick BT, you will certainly get what you pay for, with a comprehensive service that includes numerous attractive add-ons such as Whole Home Wi-Fi and BT Sport.

When you buy a BT broadband bundle, you get the following.

BT Smart Hub and BT Smart Hub 2.

The original BT Smart Hub router is designed to provide you with a fast and stable wireless internet connection throughout your house and is available for free to all new customers signing up for BT Superfast Fibre packages.

You can get an even more advanced Smart Hub 2 for free if you sign up for either BT Superfast Fibre with Complete Wi-Fi or BT Ultrafast Fibre.

You can buy a Smart Hub for £129 and a Smart Hub 2 for £200, including freight if you don’t want either of these bundles but still want to utilize the router.

BT Smart Hub specifications:

• Seven antennae, each precisely positioned for optimal Wi-Fi performance, are among the features of the BT Smart Hub.
• Smart channel selection guarantees that all of your devices connect to the fastest available Wi-Fi channel and frequency.
• Smart Scan, which constantly analyzes the performance of your network and hub and reboots if a problem occurs.

Complete Wi-Fi from BT

If you have a huge home or a property with high walls that normal Wi-Fi can’t get through, BT’s ‘Complete Wi-Fi’ could be the answer.

The ‘Complete Wi-Fi’ service, which is available for new and existing BT broadband customers for a modest fee, combines the Smart Hub 2 with extra Wi-Fi discs.

Customers will initially receive one Wi-Fi disc to expand their signal, with BT saying that with just one Wi-Fi disc, a four-bedroom home may see a 25% improvement in Wi-Fi speeds.

If you still have not-spots after installing it, BT will give you up to two further discs for free. If you can’t obtain a signal anywhere after three months, BT will refund you £100.

Features of BT’s free antivirus and software

All BT plans include antivirus software to keep your devices safe.

Subscribers of Broadband Unlimited and Superfast Fibre will receive BT Virus Protect for up to two devices, while Fibre with Halo 2 users will be able to add up to 15 devices.

Key features of BT antivirus software

• Virus scan: Protects your device from viruses, Trojans, tracking cookies, spyware, adware, and other malicious software.
• Firewall for personal use: Hackers and other outsiders are kept out of your activity.
• Site advisor: Notifies you if the website you’re trying to access has any potentially harmful information or viruses.
• Controls for parents: Access to particular websites, phrases, or individual pages that are judged inappropriate for children is blocked.

Features of BT Broadband Email

With a personal email address ending in @btinternet.com, all BT broadband subscriptions include free access to the BT Mail service. This has the following features

• A web-based email service that can be accessed from any location on the planet.
• Additional email addresses for family and friends (up to 10)
• Antispam and antivirus measures are included in advanced email security.

Just keep in mind that, like all provider-led email addresses, you’ll probably have to change it if you ever leave BT.

Cloud storage from BT

Free cloud storage is included with all BT broadband plans, allowing you to back up your images, movies, and data on the cloud and access them from anywhere.

This can be a lot less expensive and time-consuming than backing up files to external hard drives or USB sticks.

The majority of BT plans include 200GB of free cloud storage, with higher-end plans offering up to 1000GB (1TB). You can add to this for as low as £3 per month for an additional 50GB, or £9 per month for a gigantic 500GB boost.

How to get in touch with BT customer service and support

BT offers round-the-clock support via a variety of contact methods, including phone helplines and online support.

Customers can also sign up for the company’s ‘Tech Experts’ service for comprehensive assistance with their other devices.

BT can be reached by phone.

The BT phone hotline is open 24 hours a day, seven days a week, and could be called for free from a UK landline at 0800 800 150.

Your call will also be routed to the nearest BT call center to your location, merely to give you a sense of familiarity when speaking with its customer service representatives.

BT may be contacted via the internet.

BT’s online help services include a virtual assistant and video instructions that will lead you through many of the most prevalent problems.

If you can’t locate the answers you need, you can also use a live chat service with customer support professionals.

Visit the BT Contact Us website for personal accounts, or post your queries on BT’s official support community page.

Experts in Home Technology from BT

BT Home IT Experts assure you that whatever occurs, you’ll be able to get help from a licensed tech professional.

Two-hour sessions are available seven days a week to assist you with everything including having your broadband set up and getting the most out of your BT connection.

There are two subscription options for this service.

• Either: An £8-per-month service that will cover any problems with your computer or laptop.
• Alternatively, a £10-per-month plan that covers all of your devices, including cameras, printers, and smartphones.

An £80 yearly PC health check is included in both services.

Learn how to organize your broadband when you’re relocating.

To see if BT is the best offer for your household, try our postcode checker.