EDF Energy

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About EDF Energy

EDF Energy is a completely owned part of France’s state-owned EDF Group (Electricité de France), one of the major energy firms in Europe.

EDF claims to be the largest generator of low-carbon power in the UK, supplying electricity to about 3.5 million homes.

Click HERE to compare your gas and electricity bills with what EDF Energy have to offer.

EDF Energy Electricity & Gas Tariffs

EDF Energy is Britain’s biggest generator of zero-carbon electricity.

Their main objective is working towards generating zero-carbon electricity from wind, nuclear and solar to help cut UK carbon emissions to zero.

All EDF Energy home customers get zero-carbon electricity at no extra cost as standard. You will see the full breakdown of where your energy comes from on your gas and/or electricity bills.

The tariff options are as follows:

  • Standard/variable/ default tariff – If you haven’t agreed to a contract (if you have just moved house for example) or your previous deal has expired, you’ll be on this tariff. The costs change depending on wholesale, distribution and taxation costs. There are more cost-effective tariffs available if you compare and switch your energy through a price comparison service like Switch Squid. You will also be affected by the OFGEM Energy Price Cap. See our guide for more information on the Energy Price Cap.
  • Energy Direct –  30 month fixed term energy tariff. No exit fees, online-only management.
  • Easy Online 2/3 Year Fix – a 2 or 3-year fixed term, exit fees of £15.
  • Total Service – a 3 year fixed energy tariff that offers no exit fees.
  • Simply Online – a fixed energy term with exit fees of £35 per fuel

EDF Energy: Green energy

EDF Energy generates low-carbon electricity from eight nuclear power plants, over thirty onshore wind farms, and two offshore wind farms, as well as one of the largest battery storage units in the UK, one gas and one coal power station, thousands of electric vehicle charging points, and combined heat and power plants.

Wind, nuclear, and solar all provide energy that is carbon neutral at the time of generation and has a similar emissions output during their entire lifecycles of construction, operation, and retirement.


Customer Service Rating

EDF Energy’s call centre is open 8am – 8pm Monday – Friday & 8am – 2pm on Saturday. It’s closed on Sunday.

Citizens Advice gave British Gas 3.85 stars out of 5 for customer service for data collected January – March 2021 when looking at Fewer Complaints, Ease of Contact, Clearer Bills, Ease of Switch and Customer Guarantees.

This places EDF Energy at number 6 on the Citizens Advice Customer Service rating list out of 34 energy suppliers that received a rating.


Why switch to EDF Energy?

EDF Energy with their highly rated customer service as per Citizens Advice coupled with their vast efforts to produce low and zero-carbon energy solutions is a solid choice when looking to compare and switch your energy bills.

You may find, however, that they are not the most competitive in terms of cost when comparing some of the smaller suppliers.

As always, it pays to shop about so conduct a thorough energy price comparison to discover what’s available from a variety of suppliers before switching.

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