Having your number transferred to another phone

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Learn how to make the transfer to your new service provider.

Getting a new phone is an exciting experience. Getting a new phone number, on the other hand, can be a hassle.

To begin, you’ll almost certainly need to SMS everyone in your contact book to inform them of your new phone number. Unless you routinely purge your contacts list, you’ll almost probably get a few responses from folks you thought you’d forgotten about.

The good news is that you may avoid all of this by simply transferring your old phone number to your new one.

You must request a Porting Authorisation Code (PAC) from your former carrier and then inform your new provider of the code to keep your mobile number and transfer it to another network. The switch will then be scheduled.

Continue reading for a step-by-step tutorial on how to keep your phone number and how to utilize a PAC code.

What is the procedure for transferring my phone number?

1. Request a mobile PAC code from your current provider by calling or texting them.

A PAC code should be supplied to you over the phone or through text within two hours. The telecommunications authority has set this time limit. So if you don’t get it, you have reason to be upset.

Networks will want to authenticate your identity to protect your phone number from being stolen. So be prepared to be asked some questions and have the necessary knowledge on hand to respond immediately.

PAC codes are usually nine digits long and are valid for 30 days. If time runs out before you’ve had an opportunity to use the code you were given, you’ll need to contact your current mobile provider to get a new PAC.

Standard rates apply to calls to networks to obtain your PAC code.

If all of the above seems like too much trouble and you just want to move without having to speak to your current provider, new government regulations have made the procedure much simpler

It’s easy to use Text to Switch. You don’t even need to make a phone call; simply text PAC to 65075 and you’ll get your code right immediately.

2. Get in touch with your new network and provide them with the PAC code.

When you give a new network your PAC code, the cancellation process with your previous network begins automatically.

When your new network receives the code, it will contact the network you’re leaving to inform them of the number transfer and schedule the transition.

This is usually for the next business day. Keep your old SIM card in your phone in the meantime so you can continue to make calls and send messages.

The process of porting your number may take longer if a weekend gets in the way.

However, if you provide a PAC Code to a carrier on a Friday, Saturday, or Sunday, you can anticipate the number transfer to be completed the following Tuesday.

3. Verify that your phone's SIM card is functional and that your new phone number has been moved over.

Simply insert the SIM card into your phone and dial a number. Alternatively, have someone give you a ring.

Alternatively, text 75075 to acquire your Service Termination Authorisation Code if you don’t care about preserving your phone number and want to start over (STAC). Your contract will be terminated, and you will be free to choose a new provider.

Numbers to call to obtain your PAC code from your network

Switching by text isn’t for everyone. You can always call your supplier if you’d like to speak with them on the phone. Depending on whether you’re calling from a landline, a mobile phone, or from abroad, we’ve offered a variety of options.

By texting 85075, you can also get information on switching networks and Text to Switch.

EE can provide you with your PAC code.

  • From an EE mobile phone, dial 150.
  • From any other phone, dial 079 5396 6250. (mobile or landline)

Three can provide you with your PAC code.

  • From a Three phone, dial 333.
  • From any other phone, dial 033 3338 1001. (mobile or landline)

O2 can provide you with your PAC code.

  • From an O2 phone, dial 202.
  • From any other phone, dial 034 4809 0222. (mobile or landline)

Virgin Mobile can provide you with your PAC code.

  • From a Virgin Mobile phone, dial 789.
  • From any other phone, dial 034 5600 0789. (mobile or landline)

BT Mobile can provide you with your PAC code.

  • From a BT Mobile phone, dial 150.
  • From any other phone, dial 0800 800 150. (mobile or landline)

Plusnet Mobile can provide you with your PAC code.

  • From a Plusnet mobile phone, dial 500.
  • From any other phone, dial 080 0013 2632. (mobile or landline)

ID Mobile can provide you with your PAC code.

  • From an ID Mobile phone, dial 7777.
  • From any other phone, dial 033 3003 7777. (mobile or landline)

Tesco Mobile can provide you with your PAC code.

  • From a Tesco Mobile phone, dial 4455.
  • From any other phone, dial 034 5301 4455. (mobile or landline)

Sky Mobile can provide you with your PAC code.

  • From Sky Mobiles, other networks’ phones, and landlines, dial 033 0041 2639.

Giffgaff can provide you with a PAC code

Giffgaff does not have a customer service hotline. Giffgaff, on the other hand, will send you a PAC code if you use their contact form to send them an email.

Giffgaff can provide you with a PAC code

Giffgaff does not have a customer service hotline. Giffgaff, on the other hand, will send you a PAC code if you use their contact form to send them an email.


VOXI is intended for people under the age of 30. It’s no wonder, then, that the network is only accessible via Twitter, web chat, and Facebook Messenger. Go to VOXI’s contact page to acquire your PAC code.


There are no customer care numbers for SMARTY. Log onto your SMARTY account to obtain your PAC code.


  • From your Lebara phone, dial 5588. Calls are charged at a rate of 19p per minute.
  • From any other network or your landline, dial 020 7031 0791.


  • From any UK cell or landline, dial 033 3800 5500.

Frequently Asked Questions When Changing Your Mobile Phone Number

Do you have any further questions regarding maintaining your phone number? In this part, we answer some of the most frequently asked questions.

Will my service be terminated?

The procedure of porting is aimed to reduce the amount of time you are without service.

Your previous number will stay active after you’ve given your new network the PAC code. As a result, you’ll continue to receive calls and texts.

However, while the number transfer is being completed, your service may be interrupted for a little period.

When this happens, all you have to do is turn your phone off and on again to get full service again.

Is it possible to transfer a disconnected phone number?

If you want to port your mobile number, don’t cancel your current contract because you can’t transfer disconnected numbers.

What happens if my PAC code is no longer valid?

There’s no need to be concerned if you don’t use your PAC code within the 30-day time limit.

However, you must contact the network you’re leaving to obtain a new PAC code, which you can then use to transfer your phone number.

How can I move my apps, music, and games from my old phone to my new one?

If you followed the steps in the walkthrough above, you now know how to port your existing phone number to the new network.

However, when you acquire a new phone, you’ll almost certainly transfer all of your old phone’s apps, games, movies, music, and settings as well.

That means generating a backup of your current phone and then utilizing the backup to set up your new phone.

How can I get my contacts from my old phone to my new phone?

No one enjoys entering hundreds of contact details into a new phone.

You must back up your contacts from your old SIM before switching to your new one to ensure that this isn’t a problem for you.

Check whether your contacts are saved on your SIM or your phone as the first step.

Taking your SIM card out is a surefire way to achieve this. If you can still see your contacts on your phone, it suggests they’re saved. Can’t seem to find them? That suggests they’re using a SIM card.

You’ll need to back them up if they’re saved on a phone you won’t be using any longer. Using a cloud storage service is a good idea. You might be able to utilize a microSD card if you have an Android phone.

You don’t need to do anything if they’re kept on the phone and you’re retaining your old phone and just upgrading to a new SIM-only package on a new network. Simply insert the new SIM card into your phone, and all of your contacts will appear.

You’ll need to move them from your SIM to your phone if they’re saved on it.

This is a simple process. Simply go to the settings section of your phone and look for a ‘copy contacts’ or ‘import contacts’ option.

According to what I've heard, I can request my PAC code via text message. Is that accurate?

Yes, it is. Effective previously stated, as of July 1, 2019, you can request your PAC code by sending a text message to the number 65075.

The ‘Text to Switch’ method was introduced by the telecoms regulator to speed up the switching process.

The main benefit is that you won’t have to call your provider to speak with a sales representative from the network you’re leaving, whose goal is to encourage you to stay.

Do you require additional assistance with network switching? On our guide to changing networks, you’ll discover plenty of clear, easy-to-follow guidance.

When you buy something online, you can port your phone number.

Even if you buy your new phone online, you should be able to port your number by following these simple steps:

  • Make a note of your PAC code, which you can get from your existing network.
  • Choose a phone and a plan that works for you, then place your order online.
  • Once you have passed any necessary credit checks, your phone will be shipped to you.
  • Follow the instructions that came with your new phone to get connected.
  • You’ll get a temporary mobile number after you’re connected.

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