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About EDF Energy
EDF Energy is a completely owned part of France’s state-owned EDF Group (Electricité de France), one of the major energy firms in Europe.
EDF claims to be the largest generator of low-carbon power in the UK, supplying electricity to about 3.5 million homes.
Click HERE to compare your gas and electricity bills with what EDF Energy have to offer.
EDF ENERGY ELECTRICITY & GAS TARIFFS
EDF ENERGY: GREEN ENERGY
CUSTOMER SERVICE RATING
WHY SWITCH TO EDF ENERGY?
EDF ENERGY ELECTRICITY & GAS TARIFFS
EDF ENERGY: GREEN ENERGY
CUSTOMER SERVICE RATING
WHY SWITCH TO EDF ENERGY?
EDF Energy Electricity & Gas Tariffs
EDF Energy is Britain’s biggest generator of
zero-carbon
electricity.
Their main objective is working towards generating
zero-carbon
electricity from wind, nuclear and solar to help cut UK carbon emissions
to
zero.
All EDF Energy home customers get zero-carbon
electricity at no
extra cost as standard. You will see the full breakdown of where your
energy comes
from on your gas and/or electricity bills.
The tariff options are as follows:
-
Standard/variable/ default tariff – If you haven’t agreed to a contract (if you have just moved house for example) or your previous deal has expired, you’ll be on this tariff. The costs change depending on wholesale, distribution and taxation costs. There are more cost-effective tariffs available if you compare and switch your energy through a price comparison service like Switch Squid. You will also be affected by the OFGEM Energy Price Cap. See our guide for more information on the Energy Price Cap.
-
Energy Direct – 30 month fixed term energy tariff. No exit fees, online-only management.
-
Easy Online 2/3 Year Fix – a 2 or 3-year fixed term, exit fees of £15.
-
Total Service – a 3 year fixed energy tariff that offers no exit fees.
-
Simply Online – a fixed energy term with exit fees of £35 per fuel
EDF Energy: Green energy
EDF Energy generates low-carbon electricity from eight
nuclear power plants, over thirty onshore wind farms, and two offshore wind
farms, as well as one of the largest battery storage units in the UK, one
gas and one coal power station, thousands of electric vehicle charging
points, and combined heat and power plants.
Wind, nuclear, and solar all provide energy that is carbon
neutral at the time of generation and has a similar emissions output during
their entire lifecycles of construction, operation, and retirement.
Customer Service Rating
EDF Energy’s call centre is open 8am – 8pm Monday – Friday
& 8am – 2pm on Saturday. It’s closed on Sunday.
Citizens Advice gave British Gas 3.85 stars out of 5 for
customer service for data collected January – March 2024 when looking at
Fewer Complaints, Ease of Contact, Clearer Bills, Ease of Switch and
Customer Guarantees.
This places EDF Energy at number 6 on the Citizens Advice
Customer Service rating list out of 34 energy suppliers that received a
rating.
Why switch to EDF Energy?
EDF Energy with their highly rated customer service as per
Citizens Advice coupled with their vast efforts to produce low and
zero-carbon energy solutions is a solid choice when looking to compare and
switch your energy bills.
You may find, however, that they are not the most
competitive in terms of cost when comparing some of the smaller
suppliers.
As always, it pays to shop about so conduct a thorough
energy price comparison to discover what’s available from a variety of
suppliers before switching.
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[email protected]
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