Terms & Conditions

Our identity and contact information

Switch Squid Limited (company ID: 13332631) of Fulford House, Newbold Terrace, Royal Leamington Spa, CV32 4EA, United Kingdom ("we" or "our") operates the website. Additionally, we run call centres for the Website.

You can reach us by phone at 01926942125 or by email at [email protected].

These Terms of Use are accepted by you by using our website.

You consent to the following terms and conditions (the "Terms of Use") by using our website or contact center(s). You may not use our website or call centres if you disagree with our terms of usage.

Additional or alternative terms and conditions with us or other third parties may also apply to certain services we provide or make accessible to you.

Your submission of any personal information through the Website will be used in accordance with our privacy policy.

The Terms of Use May Change

Please review the Terms of Use each time before using our website or call centres as we reserve the right to modify them sometimes, such as to meet new legal requirements or address technical issues. We will endeavour to give you reasonable notice of any significant changes by posting any modifications on this website and posting them there.

Signing up on our website

To make an account on this website, you must be at least 18 years old, and the information you submit during registration must be truthful, accurate, complete, and up-to-date. Any changes to your account information must be communicated to us.

You are in charge of maintaining the privacy of your login information, including any websites where you register with a social account. You acknowledge and agree that anyone who has access to your login information is acting on your behalf when using this website, and that you are solely responsible for their actions. You are required to take reasonable precautions to prevent unauthorised access to your account, whether it be through your social media account, a computer or another accessing device. Please get in touch with us right once if you think someone has accessed a website account you set up without your permission, or if you think your email address or social media account has been compromised.

Promotional emails

You could be offered the choice to opt-in to receive marketing emails from us, our group companies, or third parties when you register an account. Through the website, you may change your subscription preferences and at any moment unsubscribe from communications. We might occasionally need to send you account-related service emails as well.

You have obligations

This website and our call centre(s) enable you to get in-depth information about the goods and services that we occasionally choose and list on this website (the "Services"); they also help you conduct business with the vendors of those Goods and Services (the "Suppliers"); and we never act on behalf of the Suppliers when we help you conduct business with a Supplier.

The Website is solely offered for general information, nevertheless. We are not giving you any investing, financial, or other advice or recommendations regarding any Service on which you should rely, nor are we endorsing or recommending any Supplier or Service by offering our service.

Before acting or abstaining from acting based on the information on this website, you should get the counsel of a professional or specialist.

You agree to abide by any terms and conditions that may be imposed by a Supplier with regard to its services after being informed of them by us.

You also acknowledge that we are only providing information about Suppliers and their Services, and that you are not entering into a direct contract with us for the provision of those Services; that anyone you have given access to your login information to may transact for Services via the Website on your behalf; and that you are responsible for making all payments due to any Supplier on the terms set forth with the relevant Supplier for its Services or in any other way, and that we shall have no liability for your failure to do so.

Content you supply

If you follow our guidelines and the content isn't illegal, obscene, abusive, threatening, defamatory, or otherwise objectionable to us, we'll let you post it on this website.

You now offer us a worldwide, royalty-free, non-exclusive, sublicensable and fully transferable licence to use, reproduce, display, alter, and edit the content ("Content") that you post on our website or otherwise make available to us. You renounce any moral claims to the Content that you might have. You can contact us at any moment to revoke this licence. We won't reimburse you for the Content, and we have the right to alter or remove it at any time. By giving us these rights, you certify that you have all essential legal authority.

Liability and disclaimer

We provide the Website (and all of its contents) "as is" and "as available" for your use at no cost. We do not promise that the Website will function error-free, without pause, or continuously. To do maintenance or upgrade work, we might need to take the Website offline. If this is the case, we'll endeavour to provide you reasonable warning. The Website may occasionally receive updates and changes from us as well. If there are any significant changes, we'll strive to provide you adequate notice.

We will ensure that the information supplied to us by the Suppliers regarding their services or otherwise is correct by exercising reasonable care and skill. However, we get this data from outside sources. We are unable to and do not make any express or implied representations, guarantees, or warranties regarding the reliability, accuracy, completeness, or timeliness of information provided by any Supplier and/or accessed or obtained by you via the Website, our call centre(s), or in any other way through using our services. You are in charge of determining the information's calibre, suitability, accuracy, comprehensiveness, timeliness, and dependability.

Additionally, we only make this Website available to residents of the United Kingdom ("UK") and do not advertise any services or goods outside of the UK by doing so. We give no express or implied assurances, warranties, or representations regarding the accessibility or suitability of our services for users outside the UK.

Nothing in these Terms of Use limits or excludes our liability for death or personal injury brought on by our negligence, fraud, or fraudulent misrepresentation, or for any other liability that it would be illegal for us to limit or exclude, including any liability under the Financial Services and Markets Act 2000.

If you are a consumer, we are liable for any loss or damage you incur that is foreseeable as a result of our breach of these Terms of Use or failure to exercise reasonable care and skill, but we are not liable for any unforeseeable loss or damage. Loss or damage is considered avoidable if it is either evident that it will occur or if both you and us were aware that it might.

To the fullest extent permissible by law, we disclaim any express or implied terms, conditions, warranties, representations, or other terms that could apply to this website or any of its contents if you are a business user. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• These Terms of Use
• Use of, or inability to use, this Website, the call centre(s), and/or our services
• Use of or reliance on any content displayed on our Website
• Any failure or delay in any component of our Website, the provision by a Supplier of its Services to you or a third party (including, without limitation, where you have a delayed or failed switch from your current energy supplier to a Supplier and/or you are unable to obtain the cashback, voucher, reduced price tariff, or other reward or incentive to which you may have otherwise been entitled from a Supplier were it not for the delay or failure)
• Any use or reliance of any information, material, software, products or services obtained through the Website, the call centre(s), or otherwise through using the services we provide (including, without limitation, any information, material, software, or Services of any Suppliers) or
• Any transaction or agreement between you and any Supplier, or attempt to enter into an agreement or transaction with any Supplier, in all cases even if we have been forewarned of the possibility of such loss or damage.

We will not be responsible for any of the following losses, including those of the kind mentioned above: loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill, or reputation; or any indirect or consequential loss or damage.

(Only for business users) Indemnification

If you are a business user, you agree to hold us and our affiliated companies, shareholders, officers, directors, employees, agents or suppliers harmless from any and all claims or demands made by any third party due to or arising out of your use of this Website, through your login details or otherwise, the violation of these Terms of Use by you, the infringement by you of any intellectual property or other right of any other person or entity, or any other action that arises from your violation of these Terms of Use.

Viruses

We make no promises that the Website will be safe or virus- or bug-free.

You are in charge of setting up your computer hardware, software, and platform so that you may access the Website. Use your personal virus prevention programme.

You may not intentionally introduce malware that is dangerous or technologically hazardous, such as viruses, trojan horses, worms, logic bombs, or other undesirable items. It is forbidden for you to try to obtain unauthorised access to the website, the server where it is stored, or any other server, computer, or database that is linked to the website.

As a result of your use of our website or your downloading of any content from it or any website linked to it, we will not be liable for any loss or damage brought on by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programmes, data, or other proprietary material.

Intangible assets

Intellectual property rights to the Website, information and material on the Website, any databases we maintain, any proprietary software we use to give you access to this Website ("Software"), and the underlying source code belong to us or are under licence to us. A large portion of this information and content is shielded by copyright, trade-mark, database, design, and/or other intellectual property rights, whether registered or unregistered, including the "look and feel" and other visual or non-literal components. Without our previous written approval, you are not permitted to copy or otherwise replicate our logos, trade names, or service marks. Every right is protected.

For as long as it takes to use the Website, we now offer you a non-exclusive, non-transferable, revocable licence to use the Software solely in executable form.

You may not access the Website using an automated programme (including, without limitation, any web-crawling, screen-scraping, or equivalent technology or techniques) with the intent to collect, obtain, and/or accumulate (or engage in any other activity similar to this), data or content from the Website. Any such automatic programme usage is forbidden and in violation of these Terms of Use.

Without our prior written approval, you are not permitted to copy, republish, transfer, or distribute any information, content, or materials found on our website or in connection with our services. To the extent required for using the website and our services, however, you may only access and use the website and our services, as well as retrieve, display, and print content pages. At any time, we have the right to revoke your licence and bar you from ever again using our website.

Fourth parties

Links to third-party goods, services, and/or websites that are not associated with us may be found on our website. We do not guarantee or accept liability for these third parties' websites, goods, or services because we have no control over them. This website might also include advertisements from third parties, and we disclaim all liability for any deceptive or inaccurate advertising that appears there. Nothing on this website, including any links or adverts, should be interpreted as our endorsing anything.

Limitations on use

You are allowed to link to the website's main page as long as you do it ethically, legally, and without harming or exploiting our reputation. If we don't exist, you may not create a link in a way that implies affiliation, approval, or support from us. Your authorization to link may be revoked at any time.

You agree not to:

• Transmit any material designed to interrupt, damage, destroy or limit the functionality of our Website; • use any automated software to view our Website without consent or to access our Website other than manually;
• Use our Website other than for your own personal use (if you are a consumer) or for your legitimate business use (if you are a business user);
• Attempt to copy our data our reverse engineer our processes;
• Use our Website in any manner that is illegal, immoral or harmful to us (including to commit or facilitate the commitment of any fraud against us or any Supplier);
• Use our Website in breach of any policy or other notice on our Website;
• Remove or alter any copyright notices that appear on our Website;
• Publish any material that may encourage a breach of any relevant laws or regulations;
• Interfere with any other user’s enjoyment of our Website;
• Transmit materials protected by copyright without the permission of the owner; or
• Conduct yourself in an offensive or abusive manner whilst using our Website.

If you violate these Terms of Use, particularly these usage limits, in a way that, in our reasonable view, justifies prompt termination, we shall be free to suspend your use of the Website and/or immediately terminate these Terms of Use.