Contact us

Talk to a real person

However you reach us, you'll get a real person — not a chatbot, and not a ticket number that quietly disappears. Our customer-service team is based in the UK and here Monday to Friday, 9am to 5pm.

They can help you compare deals, make sense of a quote, start or chase up a switch, sort out something that has gone wrong with a supplier, or simply talk through your options if you are not sure where to begin. No question is too small.

Call us: 01926 942125 (Monday to Friday, 9am–5pm)
Email us: [email protected] — monitored seven days a week, with a reply usually within one working day.

Something didn't go right?

If a comparison or a switch hasn't gone the way it should have, we want to hear about it. We acknowledge every complaint within one working day, tell you what we have found within five, and aim to have it resolved within ten. If it needs longer than that, we will explain why and give you a clear timeline rather than leaving you guessing.

And if our final answer still doesn't put things right, you can escalate for free to the relevant ombudsman — the Energy Ombudsman for energy, or the Ofcom-approved dispute scheme for broadband and mobile. Here is exactly what happens when you raise a complaint.

Press & media

We're glad to help journalists, researchers and broadcasters. We can share data on UK switching and bill trends, expert comment on energy prices, broadband and mobile, and a named spokesperson for interviews or background.

Email [email protected] with your deadline and we will reply the same working day wherever we possibly can.

Partnerships

If you are a supplier, broker or brand who would like to be listed on Switch, we would genuinely like to hear from you at [email protected].

One thing worth being clear about up front: a commercial relationship never buys a better ranking. Our results are ordered by what is best for the customer, not by the commission a supplier pays us, and that is not up for negotiation.

Your privacy & data

You have the right to see the data we hold about you, to correct it, and to have it deleted. To make a request — a subject access request, an account deletion, or any other data question — email [email protected]. We will action it within one calendar month, and usually a good deal sooner.

For the full detail of what we collect and why, read our privacy policy.

Prefer to write to us?

You're always welcome to reach us by post. We're a UK business based in Royal Leamington Spa, and real post reaches a real desk:

Switch Squid Ltd
Fullford House
Royal Leamington Spa
CV32 4EA
United Kingdom

Switch is a trading style of Switch Squid Ltd, registered in England (UK Registered 13332631).