Please see our Privacy Policy to learn how we use and process your data and personal information. We aim to get back to all enquiries made within 24 hours. Please bear with us if we take a little longer. If your enquiry is urgent, please call us using the number above. Thank you, from the team at Switch.
You'll always get a real person, not a chatbot. Our UK customer-service team is here Monday to Friday, 9am to 5pm, and no question is too small.
We line up energy, broadband and mobile options side by side so you can see the best fit for you.
Confused by a price or a tariff? We'll talk it through with you in plain English.
We'll get your switch moving, or chase up one that's already underway.
Something gone wrong with a supplier? We'll help you put it right.
We confirm we've got your complaint and who is looking into it.
We tell you what we've found and what we're doing about it.
We aim to have it put right, or explain why we need a little longer.
If something needs longer than that, we'll explain why and give you a clear timeline rather than leaving you guessing. And if our final answer still doesn't put things right, you can escalate for free to the relevant ombudsman: the Energy Ombudsman for energy, or the Ofcom-approved dispute scheme for broadband and mobile. Here is exactly what happens when you raise a complaint.
A listing or commercial relationship never buys a better ranking. Our results are ordered by what is best for you, not by the commission a supplier pays us.
Data on UK switching and bill trends, expert comment, and a named spokesperson for interviews. Email press@switchsquid.com with your deadline and we'll reply the same working day wherever we can.
Suppliers, brokers and brands who'd like to be listed on Switch, we'd genuinely like to hear from you at partnerships@switchsquid.com.
See, correct or delete the data we hold about you: email privacy@switchsquid.com and we'll action it within one calendar month, usually sooner.
You're always welcome to reach us by post. We're a UK business based in Royal Leamington Spa, and real post reaches a real desk.
Switch is a trading style of Switch Squid Ltd, registered in England (UK Registered 13332631). For the full detail of what we collect and why, read our privacy policy.
Customer service: Monday to Friday, 9am to 5pm UK time. Email is monitored seven days a week with a typical response time of one working day.