Last updated: Wednesday 7 October 2026 (Europe/London).
Next update: when BT changes its home move terms or prices, or Ofcom’s compensation amounts change on 1 April 2027.
By: Switch Editorial Team, Switch Squid Ltd
As of 7 October 2026, moving house with broadband usually means one of two things: take your current package with you if your provider covers the new address, or start a new deal there, such as BT Full Fibre 900 at £35.99 a month with £0 activation online. Give your provider at least two weeks’ notice, and check your contract: BT’s terms, for example, waive early exit charges if it cannot supply your new home, but most providers still charge them if you leave for a cheaper deal. SwitchSquid explains each route, the costs and your rights below; we may earn a commission if you buy through our links.
Sources: BT — moving home, BT Help — moving home, BT — home phone and broadband terms, BT — broadband deals and Ofcom — automatic compensation.
BT Full Fibre 900 — for your new address
- Listed at £35.99 a month on a 24-month contract when we checked on 7 October 2026
- £0 activation fee when you order online
- 900Mbps download speeds with a 700Mbps minimum guarantee
- Main limitation: only available where Openreach full fibre reaches the new address; the price rises to £39.99 from 31 March 2027 and £43.99 from 31 March 2028
Your two options when you move house
Option 1: take your broadband with you. Most large providers have a home move process. You tell them your new address and moving date, they check what they can supply there, and they move the service across. With BT, if you keep the same package you carry on with the same account and contract; any time left on your minimum term moves with you. BT says that if less than three months of your broadband term remain, a new three-month term applies at the new address. Choosing a faster or different package during the move starts a new contract.
Option 2: start a new deal at the new address. This makes sense if you are out of contract, if your provider cannot supply the new home, or if the new address has faster full fibre that your current provider does not offer. Out of contract, you can usually leave with 30 days’ notice and no exit charge. In contract, check the terms first, because leaving early for a better deal normally means paying the rest of your contract or a set exit charge.
Whichever route you take, start early. BT says its home move process can take two weeks, though it is often faster, and its help pages ask for a month’s notice where possible so everything is ready on moving day.
What happens to your contract if your provider cannot supply the new home?
This is the question most movers worry about. It depends on your provider’s terms rather than one industry-wide rule, so read yours before you call. BT’s home phone and broadband terms list moving home to a UK address where BT cannot provide the service as one of the situations in which you do not have to pay early termination charges. Other providers may handle it differently: some waive the charge, some reduce it, and some still expect payment. Ask your provider in writing and keep the reply. Our guide to leaving a broadband contract early covers the other situations where you can exit without a charge.
If you are moving in with someone who already has broadband, or the new home has a contract in a landlord’s name, the same rule applies: you are still responsible for your own contract until it ends or the provider agrees to close it. Telling your provider early gives you the most options.
Moving house broadband at a glance (checked 7 October 2026)
| Situation | What usually happens | Cost or time | What to do | Source |
|---|---|---|---|---|
| Same provider, same package, service available at new address | Service moves with you; remaining term carries over | BT: a new three-month term applies if under three months remain | Tell your provider at least two weeks before you move | BT |
| Same provider, new or faster package | A new contract starts at the new address | New minimum term, usually 24 months | Compare the new price with deals from other providers | BT |
| Provider cannot supply the new address | Depends on the provider’s terms | BT: no early termination charge in this case | Ask in writing and keep the reply | BT terms |
| Leaving mid-contract for a cheaper deal | Exit charges usually apply | Set out in your contract | Check your minimum term end date first | Your contract |
| No working line at the new home | A new line or full fibre connection may be needed | BT: £70 or £30 connection fee on some older packages, waived on a new broadband contract | Book early; an engineer visit may be needed | BT |
| Service starts later than promised | Automatic compensation from scheme members | £6.46 for each calendar day of delay | Nothing; credited within 30 days | Ofcom |
| Engineer misses the appointment | Automatic compensation from scheme members | £32.31 per missed appointment | Nothing; paid automatically | Ofcom |
The Ofcom amounts are those that apply from 1 April 2026 for providers in the automatic compensation scheme, which include BT, EE, Plusnet, Sky, TalkTalk, Virgin Media and Vodafone. BT also says that if it knows your services will be delayed by more than two days, it will offer a 4G Mini Hub on the EE network with unlimited mobile data at no extra cost, so you are not left offline.
BT Full Fibre 900 — about £960 over 24 months
- Six months at £35.99, twelve at £39.99 and six at £43.99 if you start in October 2026
- BT is in Ofcom’s automatic compensation scheme for late starts and missed appointments
- Confirm the exact price and contract length at checkout
BT Full Fibre 900: the cost if you start a new deal
If you are starting fresh at the new address and full fibre is available, BT Full Fibre 900 is listed on bt.com at £35.99 a month on a 24-month contract, with a £0 activation fee when you order online. BT quotes download speeds of 900Mbps, a minimum guaranteed speed of 700Mbps and upload speeds of 110Mbps.
BT sets out its price rises in pounds and pence: the monthly price rises to £39.99 from 31 March 2027 and £43.99 from 31 March 2028. If your contract starts in October 2026, that works out at about £960 over 24 months, made up of six months at £35.99, twelve at £39.99 and six at £43.99. That is our arithmetic from BT’s listed prices, so check the exact figures at checkout.
BT runs on the Openreach network, which BT describes as the UK’s largest, so it is often available at a new address even when smaller providers are not. Speeds and availability still depend on the exact property, so check the address before you commit. If you are moving into a home that has never had full fibre, our full fibre installation guide explains what happens on the day.
Moving house broadband checklist
- Check your contract end date. It decides whether you can leave freely or should move the service with you.
- Check the new address. Use your provider’s availability checker with the exact address, including the flat number if there is one.
- Tell your provider early. BT asks for at least two weeks and suggests a month where possible.
- Book any engineer visit. If the new home needs a new line or full fibre connection, the earliest slot may be a couple of weeks away.
- Pack the router separately. If you keep your package, you take your equipment with you, so keep the router, power lead and cables in a box you can find on the first night.
- Plan a backup. Your phone’s hotspot or a mobile broadband device can cover a short gap; check your mobile data allowance first.
Renting, new builds and flats
Renting. If the new home needs drilling for a new line or full fibre, get your landlord’s permission before the appointment. Our installation guide covers what landlords usually need to know.
New builds. Many new developments are built with full fibre from a single network, which may not be Openreach. Ask the developer which network serves the site before you choose a provider.
Flats. Availability can differ between flats in the same building, so always check your own flat number rather than the building address. If the building has no full fibre yet, the building owner may need to agree access before any provider can install it.
Fit summary
- Good for BT Full Fibre 900: movers who are out of contract or starting fresh, at an address with Openreach full fibre, who want fast, reliable broadband from day one.
- Consider moving your current package instead: anyone still in contract whose provider covers the new address.
- Consider a shorter or slower plan instead: people renting short term, or smaller households that do not need 900Mbps.
Important conditions
- BT prices, price rises and activation fee are as listed on bt.com on 7 October 2026 and may change; availability depends on your address.
- Home move rules and early termination charges vary by provider; the BT examples here come from BT’s published help pages and terms.
- Ofcom compensation amounts apply from 1 April 2026 to providers in the automatic compensation scheme.
- Renters need landlord permission before any drilling.
- We may earn a commission if you buy through our links.
Final decision card
In contract and your provider covers the new home → move your package and give two weeks’ notice.
Out of contract, or your provider cannot supply the new home → compare new deals at the new address.
New home has Openreach full fibre → BT Full Fibre 900 at £35.99 a month with £0 activation online is a strong starting point.
Check BT Full Fibre 900 at your new address
- Enter the new postcode and exact address, including any flat number
- Get landlord permission first if an installation is needed
- Order at least two weeks before you move
FAQ
How much notice do I need to give my broadband provider when moving house?
Give as much as you can. BT asks for at least two weeks and suggests a month where possible so your services are ready on moving day. Other providers ask for similar notice, and earlier is always safer if an engineer visit is needed.
Can I take my broadband contract with me when I move?
Usually, yes, if your provider can supply the new address. With BT, your remaining contract term moves with you if you keep the same package. If less than three months are left, BT applies a new three-month term.
Do I have to pay an exit fee if my provider cannot supply my new home?
It depends on the provider. BT’s terms say you do not pay early termination charges if you move to a UK address where BT cannot provide the service. Other providers set their own rules, so ask in writing before you cancel.
How long does it take to set up broadband in a new house?
If there is already a working line, it can be quick; BT says its home move process can take two weeks but is often faster. If a new line or full fibre connection is needed, an engineer visit has to be booked. Start the process as soon as you have a moving date.
What if my broadband is not working when I move in?
If your provider is in Ofcom’s automatic compensation scheme and misses the promised start date, you get £6.46 for each calendar day of delay, credited to your bill within 30 days. BT also says it will offer a 4G Mini Hub if it knows your service will be delayed by more than two days.
Should I switch provider when I move house?
If you are out of contract, moving is a good moment to compare, because you are free to choose whichever provider offers the best deal at the new address. If you are in contract and your provider covers the new home, moving the service is usually cheaper than paying to leave. Check what speeds are available at the new address first.
Does moving house start a new broadband contract?
Not if you keep the same package with the same provider, as your existing term usually carries over. Choosing a new or faster package during the move normally starts a new contract. With BT, a new three-month term applies if less than three months of your term remain.
