British Gas or EDF: which is better? On customer service, EDF. Citizens Advice scored EDF 2.96 out of 5 for April to June 2026, tenth of 16 suppliers, against 2.61 and 14th place for British Gas. On price they are close. Energy Review’s East Midlands example, checked on 1 November 2026, put both standard variable tariffs at about £1,672 a year and both cheapest trackers at about £1,622 a year. EDF’s two-year fix was cheaper than British Gas’s Fix and Fall, at about £1,948 against £2,066. None of those fixes, and none of the cheaper market fixes checked on 9 November, came in below the £1,723 typical price cap figure, and all of them cost more than the £1,672 same-home variable in Energy Review’s example, so compare the whole market before you choose.
Last updated: 10 November 2026. Service scores from Citizens Advice (April to June 2026). Tariff prices from Energy Review for a representative East Midlands home paying by monthly Direct Debit, checked 1 and 9 November 2026. The typical cap figure is from Ofgem, for 1 October to 31 December 2026. Your own price depends on your region, meter and usage.
British Gas vs EDF at a glance
British Gas | EDF Energy | |
|---|---|---|
Citizens Advice score (Apr–Jun 2026) | 2.61 out of 5, ranked 14th | 2.96 out of 5, ranked 10th |
Trustpilot score (as summarised by Energy Review, 1 November 2026) | 4.4, with 66% five-star and 20% one-star reviews | 4.8, with 84% five-star reviews |
Cheapest no-fee tariff | Standard Variable, about £1,672 a year* | Standard Variable, about £1,672 a year* |
Tracker | Cap Tracker, about £1,622 a year*, £50 exit fee | Simply Tracker, about £1,622 a year*, £100 exit fee |
24-month fix | Fix and Fall, about £2,066 a year*, £250 exit fee | Simply Fixed 2Yr, about £1,948 a year*, £200 exit fee |
12-month fix | Not listed in that comparison | Simply Fixed, about £2,094 a year*, £100 exit fee |
Owned by | Centrica | EDF Group |
*Energy Review estimates for an East Midlands home on monthly Direct Debit: tracker and variable prices, and the two suppliers’ listed fixes, from Energy Review’s British Gas vs EDF Energy comparison, with sources checked 1 November 2026. Cheapest market fixes: from Energy Review’s cheapest fixed energy tariffs, updated 9 November 2026. They are a guide to how the tariffs compare, not a quote for your home.
Compare British Gas, EDF and the rest of the market
- Enter your postcode and usage to see real prices for your home, including fixed, tracker and variable tariffs
- The cheapest public fixes in early November were still above the £1,723 typical cap figure
- Main limitation: prices change often, so the figures you see on the day are the ones that count
This SwitchSquid guide compares British Gas and EDF for a typical dual-fuel household. We may be paid if you use the comparison buttons on this page. It does not change the price you pay. British Gas trades as Scottish Gas in Scotland, with the same tariffs and service.
Are EDF and British Gas the same thing?
No. They are separate companies with separate licences, apps, tariffs and customer service teams. British Gas belongs to Centrica. In Scotland it often trades as Scottish Gas, but it is still the same supplier group. EDF Energy is the UK retail arm of EDF Group, which also generates a large share of Britain’s nuclear power. You cannot use a British Gas tariff with EDF, or the other way round. Moving between them is an ordinary supplier switch.
We have more detail on each brand on our British Gas supplier page and our EDF Energy supplier page.
Price: how British Gas and EDF compare in November 2026
The price cap, and why it matters
From 1 October to 31 December 2026, Ofgem’s price cap puts the typical dual-fuel Direct Debit bill at £1,723 a year, 4% higher than the previous period. That is a comparison figure based on typical use, not a maximum bill. Ofgem caps the unit rates and standing charges on standard variable tariffs. Your bill still depends on how much you use, where you live and how you pay. Electricity in this cap period is shown without VAT, because VAT on domestic electricity is 0% from 1 October 2026 to 31 March 2027; gas still carries 5% VAT, as Ofgem’s October 2026 price cap announcement explains.
Variable and tracker tariffs
Both suppliers’ standard variable tariffs sat at the cap in Energy Review’s 1 November example, at about £1,672 a year for that East Midlands home, with no exit fee. The two figures are not identical to Ofgem’s £1,723 typical GB figure because regional rates and the usage assumptions in a comparison can differ. If you want to stay free to leave, either variable tariff does the same job.
Both also sell a tracker that follows the cap with a discount on the standing charge. Energy Review priced British Gas’s Cap Tracker and EDF’s Simply Tracker at about £1,622 a year in the same example, roughly £50 a year below each supplier’s variable tariff. The catch is the exit fee: £50 on the British Gas tracker and £100 on EDF’s. A tracker is not a fixed deal. The price can still move when the cap changes, including in January 2027.
Fixed deals, and why none of them beat the cap
If you want to know your unit rates for longer, EDF’s Simply Fixed 2Yr was the cheaper of the two 24-month deals in that comparison, at about £1,948 a year with a £200 exit fee, against about £2,066 and a £250 exit fee for British Gas’s Fix and Fall. EDF also listed a 12-month Simply Fixed at about £2,094 a year, with a £100 exit fee. Those are still well above both the £1,672 same-home variable and the £1,723 typical cap figure. A fix can be worth it for certainty, especially if you think the January cap will rise, but it is not cheaper than the cap on these public tariffs. Our British Gas Fix and Fall guide explains how Fix and Fall works if the market falls during the term.
The wider market was cheaper than either brand’s headline fix, but it still did not dip under the cap. Energy Review’s cheapest fixed energy tariffs, updated 9 November 2026, put the cheapest public fix at £1,803 a year for Utility Warehouse’s UW Fixed Saver 101, which needs at least two other paid UW services. Outfox Energy’s next two fixes were about £1,810 a year. Even those deals are above both the £1,672 same-home variable and the £1,723 typical cap figure. If you fix, do it for a price you can live with and an exit fee you can afford, not because a fix is “below the cap”.

Customer service: what Citizens Advice found
Citizens Advice comparison of energy suppliers’ customer service scored suppliers for April to June 2026 and will publish the next set in December 2026. EDF scored 2.96 out of 5 and ranked 10th of 16. British Gas scored 2.61 and ranked 14th. That is a clear gap, even if neither sits at the top of the table. Energy Review’s 1 November write-up also summarised Trustpilot as 4.8 for EDF, with 84% five-star reviews, against 4.4 for British Gas, with 66% five-star and 20% one-star reviews. Trustpilot is not a regulated score, and it can be skewed by who bothers to review, so treat it as a second opinion rather than a verdict on its own.
If billing problems or long waits have worn you down, the Citizens Advice table is the more useful guide. EDF is ahead of British Gas on that measure. If your only concern is the monthly Direct Debit, the two variable tariffs are close enough that a whole-market quote matters more than the brand name.
What does Martin Lewis say about EDF Energy?
Martin Lewis’s Money Saving Expert, in its ‘Is it time to fix or stay on the price cap?’ guide (correct as of 10 November 2026), compared fixed deals with the October price cap. An EDF 18-month exclusive fix was listed at 2.5% more than the October cap, after £20 cashback through Cheap Energy Club, with £75-per-fuel exit fees. A British Gas 17-month exclusive fix was listed at 3.7% more than the cap, on the same basis. A Fuse Energy 24-month fix was listed at 2% more than the cap. Those exclusive tariffs are not the same as the public Simply Fixed and Fix and Fall prices in the table above, and they still sit above the cap, not below it.
The same page is about whether to fix at all before the next cap period, not a general verdict on EDF as a company. If you use a comparison, check the tariff name, term and exit fee on the day, because exclusive deals change.
Who are the top 10 worst energy suppliers in the UK?
There is no official “worst supplier” list, and a social-media ranking is not evidence. The fairest public yardstick we have is the Citizens Advice star rating, which covers the largest suppliers and is updated every quarter. For April to June 2026, British Gas ranked 14th of 16 with 2.61 out of 5, and EDF ranked 10th with 2.96. That puts British Gas near the bottom of that table, but it does not, on its own, make it “the worst supplier in the UK”. Smaller suppliers are not all in the same scorecard, and one bad quarter is not a lifetime record. Citizens Advice says it will publish the next scores in December 2026.
Extras: smart tariffs, boilers and electric cars
Extra | British Gas | EDF Energy |
|---|---|---|
Boiler and home cover | HomeCare for boiler, plumbing and related cover | No direct equivalent in the same comparison; rewards and add-ons vary by offer |
EV charging | EV Power overnight tariff | Go Electric, with seven cheaper overnight hours, and a charger partnership |
Heat pumps | Heat Power smart tariff and installation | Heat Pump Tracker, with six cheaper hours a day and no peak rates, plus installation |
Solar and batteries | Charge Power and related export tariffs | Import and export tariffs, some exclusive if you buy the kit from EDF after 2 March 2026 |
Export payments | Smart Export Guarantee, with a better rate for its own electricity customers | Export options that depend on whether EDF supplied the system |
If you already have British Gas HomeCare and like it, you can keep the cover and still switch your energy supply. The two contracts are separate. If you have an electric car or a heat pump, compare the off-peak hours and the eligibility rules, not just the headline annual estimate, because those tariffs only pay off if you can shift your use.
Price British Gas against EDF for your postcode
- See both suppliers’ current fixed, tracker and variable tariffs with your own usage
- Compare cheaper fixes from other suppliers side by side, with exit fees shown
- Main limitation: some tariffs, including some exclusive fixes, are only sold through particular comparison routes
Who should choose British Gas, and who should choose EDF?
If you… | Better pick | Why |
|---|---|---|
Want the stronger service record | EDF | Higher Citizens Advice score and a stronger Trustpilot mix in the November write-up |
Want a low price without fixing | Either tracker | Both were about £1,622 a year in the 1 November example; British Gas has the lower exit fee |
Want to stay free to leave | Either variable tariff | Both sat at the cap in that example, with no exit fee |
Want a two-year fix from these two brands | EDF Simply Fixed 2Yr | About £118 a year cheaper than Fix and Fall in that example, and a lower exit fee |
Want the cheapest fix on the market | Probably neither | Cheaper public fixes were available on 9 November, still above the £1,723 cap figure |
Have British Gas HomeCare | British Gas, or switch energy only | You can keep the cover whoever supplies your energy |

How to switch between British Gas and EDF
Find a recent bill, your meter readings and your annual usage in kWh.
Compare tariffs with your postcode. Check exit fees on your current deal before you go.
Sign up with the new supplier. They handle the switch, and you do not need to call your old one.
Most switches finish within 5 working days. Take a meter reading on the day the switch happens.
Your old supplier sends a final bill and must refund any credit within 10 working days of that bill.
Our guide to how long it takes to switch energy supplier walks through each day, including busy holiday periods.
Should you switch before January?
Ofgem’s next cap period runs from 1 January to 31 March 2027. If you are on either supplier’s variable or tracker tariff, your rates will move with the new cap. If you would rather know your unit rates for the next year or two, compare fixes before the new cap is published, because fixed prices often move once that figure is known. Just remember: a fix that costs more than £1,723 a year at typical use is a certainty purchase, not a saving against the current cap.
Check fixed and variable energy deals before the January cap
- Compare British Gas, EDF, Octopus and other suppliers in one place
- Switching is free and usually finishes within 5 working days
- Main limitation: you need your postcode and usage for accurate prices
FAQ
Are EDF and British Gas the same thing?
No. British Gas is part of Centrica and trades as Scottish Gas in Scotland. EDF Energy is part of EDF Group. They have separate tariffs, apps and customer service, so moving from one to the other is a normal switch.
What does Martin Lewis say about EDF Energy?
Martin Lewis’s Money Saving Expert, in its ‘Is it time to fix or stay on the price cap?’ guide (correct as of 10 November 2026), listed an EDF 18-month exclusive fix at 2.5% more than the October cap after cashback, with £75-per-fuel exit fees. That is advice about fixing versus the cap, not a general endorsement of EDF over every other supplier.
Is EDF the cheapest energy supplier?
Not on the public tariffs checked in early November. Energy Review priced EDF’s cheapest tracker the same as British Gas’s, at about £1,622 a year in its East Midlands example, and cheaper public fixes came from other suppliers, from about £1,803 a year, on 9 November 2026. EDF’s two-year fix was cheaper than British Gas’s Fix and Fall, but it was still above the £1,723 typical cap figure.
Who are the top 10 worst energy suppliers in the UK?
There is no official worst-ten list. Citizens Advice scored the largest suppliers for April to June 2026: British Gas was 14th of 16, with 2.61 out of 5, and EDF was 10th, with 2.96. Use that table, and the next update in December 2026, rather than an unofficial ranking.
Which is cheaper, British Gas or EDF?
It depends on the tariff. Both variable tariffs and both trackers were closely matched in Energy Review’s 1 November example. EDF’s 24-month fix was about £118 a year cheaper than British Gas’s Fix and Fall in that example. Your postcode and usage can change the order, so get a quote.
Does British Gas have exit fees?
On its tracker and fixed tariffs, yes. The Cap Tracker had a £50 exit fee and Fix and Fall £250 for dual fuel in the 1 November comparison. The standard variable tariff has no exit fee.
How long does it take to switch from British Gas to EDF?
Usually up to 5 working days under Ofgem’s switching rules. Your new supplier arranges it. Check any exit fee on your current tariff before you apply.
Sources: Citizens Advice comparison of energy suppliers’ customer service (April to June 2026 scores); Ofgem’s price cap unit rates and standing charges; Ofgem’s October 2026 price cap announcement; Energy Review’s British Gas vs EDF Energy comparison (sources checked 1 November 2026, page updated 9 November 2026); Energy Review’s cheapest fixed energy tariffs (updated 9 November 2026); Money Saving Expert: is it time to fix or stay on the price cap? (correct as of 10 November 2026).
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