British Gas

British Gas reviews, Tariffs and Information 2021

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About British Gas

British gas was officially established in 1812 and originally named the Gas Light & Coke Company.

From providing Great Britain with the first gas streetlights to providing services throughout wartime conditions and beyond, the company history is vast.

‘British Gas’ has been the company name since 1986.


British Gas Electricity & Gas Tariffs

British Gas offers four tariffs with a strong emphasis on green, renewable energy.

Read through their options below then feel free to compare energy deals with them today.

The tariff options are as follows:

  • Safeguard PAYG/Standard/variable/ default tariff – If you haven’t agreed to a contract (if you have just moved house for example) or your previous deal has expired, you’ll be on this tariff. The costs change depending on wholesale, distribution and taxation costs. There are more cost-effective tariffs available if you compare and switch your energy through a price comparison service like Switch Squid. You will also be affected by the OFGEM Energy Price Cap. See our guide for more information on the Energy Price Cap.
  • Complete Protection – includes a 1 year fixed term energy contract and Central Heating Breakdown Cover, Plumbing & Drains Cover and Home Electrical Cover (Home Services Cover) for 12 months and at no extra cost. Exit fees of £30 per fuel.
  • Green Future Oct 2023 (Fixed)
    The greenest home-energy tariffs you can get with British Gas with prices fixed until 31 October 2023. They’ll match 10% of the gas you use and 100% of the electricity you use on this tariff with renewable sources. They will also offset your gas carbon footprint from 90% of the gas you use on this tariff. Exit fees of £40 per fuel.
  • HomeEnergy Secure Oct 2023v2 (Fixed)
    Fixed energy prices until 31 October 2023. 100% of your electricity use on this tariff matched with renewable electricity by buying Guarantees of Origin certificates (GoOs) or Renewable Energy Guarantee of Origins certificates (REGOs) or both. Exit fees of £40 per fuel


British Gas: Green energy

With global warming and greenhouse gas pollution ever becoming a worldwide emergency, energy suppliers and consumers have to act.

British Gas has a strong emphasis on green, renewable energy.

They have pledged high commitments ranging from supporting the growth of up to 5 trees in the UK per fuel for each year a customer is on the Green Future Oct 2023 (Fixed) tariff to matching percentages of gas and electricity use with renewable sources.

Customer Service Rating

British Gas’ call centre is open until 5 p.m. on weekdays and is closed at weekends.

Citizen’s Advice gave British Gas 2.8 stars out of 5 for customer service for data collected January – March 2021 when looking at Fewer Complaints, Ease of Contact, Clearer Bills, Ease of Switch and Customer Guarantees.


Why switch to British Gas?

British Gas has been a reliable energy supplier to families and companies in the United Kingdom for decades. With around 12 million household customers, you may be confident that it will be able to manage both your gas and electricity supplies.

However, as is the case with many of the more established and well-known gas and electric companies, British Gas frequently falls short on customer service and its prices are rarely as low as those offered by some of the smaller energy suppliers.

If you want a household name with all the assurances that comes with it (it’s highly unlikely that a well-established energy supplier would go bankrupt, as many smaller suppliers have in recent years), British Gas is worth considering.
British Gas also provides a choice of energy packages that include boiler protection and servicing, ensuring that you’re insured in the event of a boiler breakdown.

A worthwhile addition, particularly if your boiler is not brand new.
As always, it pays to shop about, so conduct a thorough energy price comparison to discover what’s available from a variety of suppliers before switching.

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