Last updated: Thursday 22 October 2026 (Europe/London).
Next update: when Hey!Broadband changes its prices, its £100 switching credit or its coverage areas.
By: Switch Editorial Team, Switch Squid Ltd
As of 22 October 2026, Hey!Broadband gives new customers a £100 bill credit when they switch with One Touch Switch on a 24-month plan, and every package has matching upload and download speeds. Prices start at £23 a month for 150Mbps, with 400Mbps at £33 and 900Mbps at £43, all with free standard installation and a free router; each price rises by £2 every April. The catch is availability: Hey!Broadband only covers parts of Greater London and the South of England, so check your postcode first. This SwitchSquid review covers the prices, what symmetrical speeds are good for, the contract options and how Hey compares with Community Fibre, Hyperoptic and BT. We may earn a commission if you buy through links on this page; it doesn’t change the price you pay.
Sources: Hey!Broadband — broadband plans, Hey!Broadband — coverage and Hey!Broadband — stuck in a contract (all checked on 22 October 2026).
Hey!Broadband — £100 credit when you switch, from £23 a month
Symmetrical full fibre from £23 a month for 150Mbps on a 24-month plan, with £100 bill credit when you switch using One Touch Switch, when we checked on 22 October 2026
Free router and standard installation, worth over £150
Main limitation: only available in parts of London and the South, and prices rise by £2 each April
Hey!Broadband prices in October 2026
Hey!Broadband sells three home packages on three contract lengths. These are the prices on its website when we checked on 22 October 2026. Speeds are average download speeds, and the upload speed is the same.
24 months: Superfast 150 at £23 a month, Megafast 400 at £33 and Gigafast 900 at £43. Each rises by £2 in April 2027 and again in April 2028. No set-up fee, and free router and standard installation worth over £150. The £100 One Touch Switch credit only applies to these 24-month plans.
12 months: Superfast 150 at £25, Megafast 400 at £35 and Gigafast 900 at £45, also rising by £2 each April, with the same free router and installation.
30-day rolling: Superfast 150 at £28, Megafast 400 at £39 and Gigafast 900 at £55, with a £39 installation and set-up fee and 30 days’ notice to leave.
Because the April rises are set in pounds, you can work out the full cost now. If you start a 24-month plan in November 2026, Superfast 150 costs about £604 over the contract, or £504 once the £100 credit is taken off. Megafast 400 comes to about £844 (£744 after the credit) and Gigafast 900 to about £1,084 (£984 after the credit).
What symmetrical speeds mean, and who actually benefits
Most UK broadband is lopsided. BT Full Fibre 900, for example, gives you 900Mbps down but around 110Mbps up. Hey!Broadband’s packages are symmetrical, so the 400Mbps plan uploads at 400Mbps too.
For streaming and browsing, upload speed barely matters. It matters a lot if you:
work from home and send large files, or spend hours on video calls with several people at once;
back up photos and videos to the cloud, where a big upload can take minutes instead of hours;
stream games or live video to Twitch or YouTube;
share the connection with a busy household where several people upload at the same time.
For most of these, the 150Mbps plan is already a big step up from a typical upload of 20 to 30Mbps on part-fibre broadband. The 900Mbps plan is really for heavy uploaders and large households.
Hey!Broadband notes that its quoted speeds are averages and that you need a wired connection to see them in full. Wi-Fi on a single device won’t reach 900Mbps. Our guide to full fibre broadband explains why.
Where Hey!Broadband is available
Hey!Broadband says it is building full fibre across Greater London and the South. Its coverage page listed areas in Greater London, Buckinghamshire, Hertfordshire, Oxfordshire, Surrey, Hampshire and West Sussex on 22 October 2026, with towns such as Amersham, Aylesbury, Banbury, Beaconsfield, Billingshurst and Burgess Hill shown as available.
Even inside those counties, coverage is street by street, not town-wide. The only reliable answer is the postcode checker on Hey’s site. If Hey isn’t at your address, our full fibre broadband deals guide lists the providers that cover more of the country.
Hey!Broadband vs Community Fibre vs Hyperoptic vs BT
Hey’s closest rivals are the other full fibre networks in London and the South East, plus BT for anyone weighing up a big brand. All prices below were checked on each provider’s website on 22 October 2026 for new customers on 24-month contracts.
Provider and package | Monthly price | Download / upload | Contract | Upfront | Switching offer | Rises | Best for |
|---|---|---|---|---|---|---|---|
Hey!Broadband Superfast 150 | £23 | 150 / 150Mbps | 24 months | £0 | £100 bill credit with One Touch Switch | +£2 each April | Home workers in Hey areas who upload a lot |
Hey!Broadband Megafast 400 | £33 | 400 / 400Mbps | 24 months | £0 | £100 bill credit with One Touch Switch | +£2 each April | Busy households and video creators |
Community Fibre 1Gbps | £25 | 1Gbps / 1Gbps | 24 months | £0 | Up to £300 bill credit when you switch | +£3 each April | London homes on its network |
Hyperoptic 500Mb | From £20 (varies by location) | 500 / 500Mbps | 24 months | £0 | Up to £300 credit towards exit fees | +£4 each April | Flats and buildings already wired by Hyperoptic |
BT Full Fibre 900 | £35.99 | 900 / 110Mbps | 24 months | £0 activation | None listed | £39.99 from 31 March 2027, £43.99 from 31 March 2028 | Homes outside the altnet areas |
Sources: Community Fibre packages, Hyperoptic and BT broadband deals, checked on 22 October 2026. Hyperoptic’s 1Gb plan has three months free on a 24-month term until 3 November, then £26 a month.
The verdict on price. On headline price alone, Community Fibre and Hyperoptic are cheaper than Hey where all three are available, and they offer bigger switching credits. Hey’s advantage is where it is: it reaches market towns in Buckinghamshire, Oxfordshire, Hertfordshire and Sussex that Community Fibre doesn’t cover, and many streets that Hyperoptic hasn’t wired. In those places, the realistic comparison is Hey against BT or another Openreach provider, and Hey wins on upload speed every time, and on price at 150 and 400Mbps. At 900Mbps, BT’s £35.99 is cheaper than Hey’s £43.
Our Community Fibre deals guide, Hyperoptic review and BT Full Fibre 900 guide cover each rival in detail.
Choose Gigafast 900 — £43 a month, 900Mbps both ways
900Mbps download and upload for £43 a month on 24 months
£100 bill credit with One Touch Switch, applied after activation. New customers on 24-month plans
Megafast 400 at £33 a month if you need less speed
The £100 One Touch Switch credit and contract buyouts
One Touch Switch is the Ofcom-backed process that lets your new provider arrange the move. You don’t need to call your old provider to cancel. Hey!Broadband says that if you switch with One Touch Switch at checkout on a 24-month plan, it applies a £100 bill credit to your account once your service is active.
A few things to know:
The credit is for 24-month contracts only, not 12-month or rolling plans.
It is a bill credit, so it reduces what you pay Hey rather than being paid to you as cash.
One Touch Switch ends your old contract, but any early exit fee your old provider charges still applies.
If you are still in contract elsewhere, Hey also invites you to request a contract buyout quote. It says buyout offers come as free months or bill credits, worked out from your current contract, and you will need to show proof of that contract. Our One Touch Switch guide explains how the process works.
Installation, router and support
Installation. Standard installation is free on 12 and 24-month plans, and Hey values it at over £150. An engineer fits the fibre and a small box inside your home, then connects the router. Our full fibre installation guide explains what happens on the day.
Router. A router comes free. Hey also sells mesh Wi-Fi as an add-on for larger homes where one router doesn’t reach every room.
Support. Hey lists a phone number, 0330 822 28 78, alongside online help and a network status page. That is a real plus against providers that only offer chat.
Home phone. Calls run over the internet rather than a copper line. You can keep your existing number or choose a new one.
Social tariff. If you get Universal Credit, Hey’s Everyday Fibre plan is a cheaper option worth checking.
How to switch to Hey!Broadband
Check your postcode on Hey’s site to confirm full fibre is available at your address.
Check your current contract end date. Leaving before it ends may mean an exit fee, so work out whether the £100 credit covers it.
Pick a package and term. Choose 24 months if you want the £100 credit and the lowest monthly price.
Choose One Touch Switch at checkout and give your current provider’s details.
Book installation. Hey arranges the engineer visit and your old service stops when the new one starts.
Return any old kit if your previous provider asks for it.
Want a quick second opinion on whether Hey or a bigger provider suits your home? Ask Squid AI, SwitchSquid’s AI deal assistant, to compare the options at your postcode.
Fit summary
Good fit: you live in a Hey area and want fast uploads for work, backups or streaming.
Good fit: you are switching from BT, Sky or another Openreach provider and want the £100 credit.
Consider Community Fibre or Hyperoptic: they cover your address too and are cheaper there.
Consider BT: Hey and the other full fibre networks aren’t available at your address.
Important conditions
Prices are for new customers and rise by £2 every April during the contract.
The £100 bill credit needs One Touch Switch at checkout and a 24-month contract.
Rolling 30-day plans cost more each month and carry a £39 installation and set-up fee.
Speeds are averages; full speeds need a wired connection.
Coverage is limited to parts of Greater London and the South of England.
Final decision card
In a Hey area and coming from BT, Sky or similar? Superfast 150 at £23 a month with £100 credit is a strong upgrade.
Upload heavy? Megafast 400 at £33 gives 400Mbps both ways.
Community Fibre or Hyperoptic at your address? Compare them first, as they are cheaper.
Check Hey!Broadband availability at your postcode
Coverage includes Greater London, Bucks, Herts, Oxon, Surrey, Hants and West Sussex
From £23 a month with £100 credit when you switch on a 24-month plan
Stuck in a contract? Ask Hey!Broadband for a buyout quote
FAQ
Is Hey!Broadband any good?
Hey!Broadband is a solid choice if it is available at your address. Every package has matching upload and download speeds, installation and the router are free on 12 and 24-month plans, and there is a phone support line. Its main limit is coverage, which is only in parts of London and the South of England.
How much does Hey!Broadband cost?
On a 24-month plan, Hey!Broadband costs £23 a month for 150Mbps, £33 for 400Mbps and £43 for 900Mbps, as of 22 October 2026. Each price rises by £2 in April 2027 and again in April 2028. Twelve-month and rolling plans cost more.
How do I get the £100 bill credit?
Choose a 24-month plan and switch using One Touch Switch at checkout. Hey!Broadband applies the £100 credit to your account once your new service is active. It isn’t available on 12-month or rolling plans.
Where is Hey!Broadband available?
Hey!Broadband covers parts of Greater London, Buckinghamshire, Hertfordshire, Oxfordshire, Surrey, Hampshire and West Sussex. Coverage varies street by street. Use the postcode checker on its website to confirm your address.
What does symmetrical broadband mean?
It means your upload speed matches your download speed. On Hey’s 400Mbps plan, for example, you can upload at 400Mbps as well as download at that speed. It helps most with video calls, cloud backups and live streaming.
Does Hey!Broadband have a rolling contract?
Yes. Hey offers 30-day rolling plans from £28 a month for 150Mbps, with 30 days’ notice to leave. They carry a £39 installation and set-up fee, and the £100 switching credit doesn’t apply.
Is Hey!Broadband cheaper than BT?
At the lower speeds, yes. Hey’s 400Mbps plan is £33 a month against £33.99 for BT Full Fibre 500, and Hey uploads at 400Mbps where BT’s plan uploads at 73Mbps. At 900Mbps, BT is cheaper at £35.99 against Hey’s £43, and BT reaches far more addresses.
Last updated: Thursday 22 October 2026 (Europe/London).
Next update: when Hey!Broadband changes its prices, its £100 switching credit or its coverage areas.
By: Switch Editorial Team, Switch Squid Ltd
