British Gas Reviews 2025

British Gas Electricity & Gas Tariffs

British Gas offers four tariffs with a strong emphasis on green, renewable energy.

Read through their options below then feel free to compare energy deals with them today.

The tariff options are as follows:

• Safeguard PAYG/Standard/variable/ default tariff – If you haven’t agreed to a contract (if you have just moved house for example) or your previous deal has expired, you’ll be on this tariff. The costs change depending on wholesale, distribution and taxation costs. There are more cost-effective tariffs available if you compare and switch your energy through a price comparison service like Switch Squid. You will also be affected by the OFGEM Energy Price Cap. See our guide for more information on the Energy Price Cap.
• Complete Protection – includes a 1 year fixed term energy contract and Central Heating Breakdown Cover, Plumbing & Drains Cover and Home Electrical Cover (Home Services Cover) for 12 months and at no extra cost. Exit fees of £30 per fuel.
• Green Future Oct 2025 (Fixed)The greenest home-energy tariffs you can get with British Gas with prices fixed until 31 October 2025. They’ll match 10% of the gas you use and 100% of the electricity you use on this tariff with renewable sources. They will also offset your gas carbon footprint from 90% of the gas you use on this tariff. Exit fees of £40 per fuel.
• HomeEnergy Secure Oct 2025 v2 (Fixed)Fixed energy prices until 31 October 2025. 100% of your electricity use on this tariff matched with renewable electricity by buying Guarantees of Origin certificates (GoOs) or Renewable Energy Guarantee of Origins certificates (REGOs) or both. Exit fees of £40 per fuel

British Gas: Green energy

With global warming and greenhouse gas pollution ever becoming a worldwide emergency, energy suppliers and consumers have to act.

British Gas has a strong emphasis on green, renewable energy.

They have pledged high commitments ranging from supporting the growth of up to 5 trees in the UK per fuel for each year a customer is on the Green Future Oct 2025 (Fixed) tariff to matching percentages of gas and electricity use with renewable sources.

Customer Service Rating

British Gas’ call centre is open until 5 p.m. on weekdays and is closed at weekends.

Citizen’s Advice gave British Gas 2.8 stars out of 5 for customer service for data collected January – March 2021 when looking at Fewer Complaints, Ease of Contact, Clearer Bills, Ease of Switch and Customer Guarantees.