Mobile guides

Mobile phone guides

Switching networks, refurbished phones, contract price rises, EU roaming, 5G coverage — every guide we have on getting the best out of your mobile contract, written in plain English.

Mobile phone guides — questions

How do I switch mobile networks without losing my number?

Text PAC to 65075 from your current SIM. Your provider replies with a Porting Authorisation Code that is valid for 30 days. Hand that to your new network when you sign up and they will move your number across — usually within one working day.

Are refurbished phones worth buying?

Why did my mobile bill go up mid-contract?